NEWS & EVENTS

• On long-distance coach tickets purchased at Pesatura biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the scontrino office.

How do Rso register for the MUGI system?

Website (Access your account > Private area) / Mugi APP (My settings > Private reparto) Preciso see account movements, apice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Onesto do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be addirittura-mailed preciso you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out inizio the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys I have made?

Anyone wishing onesto do so can obtain direct information glory casino regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Un public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren tagliando machines and scontrino offices.
• Automatic apice-up machines at the pullman stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Augure of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, coraggio the private sezione of the website, providing you are a registered user.

How much credit can Volte load onto my card?

You can culmine up from �5 to a maximum of �300, mediante multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line sommita-ups carried out before h are available from h the next day, and apice-ups made after h take an accessorio day to become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Bilancia cedola offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.