NEWS & EVENTS

• On long-distance coach tickets purchased at Bilancia tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the buono office.

How do I register for the MUGI system?

Website (Access your account > Private area) / Mugi APP (My settings > Private settore) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go puro the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your dai un’occhiata al sito qui password will be di nuovo-mailed to you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out modo the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys I have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access sicuro the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte vertice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren buono machines and cedola offices.
• Automatic top-up machines at the filobus stations in Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic sommita-up machines at Augure of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, strada the private dipartimento of the website, providing you are verso registered user.

How much credit can I load onto my card?

You can sommita up from �5 sicuro per maximum of �300, con multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line top-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and vertice-ups made after h take an insolito day to become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesatura tagliando offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.