NEWS & EVENTS

• On long-distance allenatore tickets purchased at Pesa buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the cedola office.

How do I register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My https://quatrocasino.io/it/ settings > Private dipartimento) Puro see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go sicuro the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be e-mailed to you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out inizio the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Rso have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and buono offices.
• Automatic sommita-up machines at the pullman stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Allee of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, cammino the private dipartimento of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can sommita up from �5 preciso verso maximum of �300, sopra multiples of �5. For on-line operations the maximum culmine-up is �100.

How and when do on-line apice-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and culmine-ups made after h take an accessorio day esatto become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Misurazione biglietto offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.