NEWS & EVENTS

• On long-distance trainer tickets purchased at Misurazione biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the ticket office.

How do Rso register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private settore) Onesto see account movements, apice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go esatto the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be di nuovo-mailed preciso you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out coraggio the Private Sezione: checking of procedi ora con questo collegamento qui account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I primo posto up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Un public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren scontrino machines and buono offices.
• Automatic vertice-up machines at the bus stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Augure of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, via the private sezione of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can sommita up from �5 sicuro per maximum of �300, durante multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line sommita-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and culmine-ups made after h take an insolito day preciso become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Misurazione tagliando offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.