NEWS & EVENTS

• On long-distance coach tickets purchased at Bilancia buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the cedola office.

How do I register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private area) Puro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as a user of the system. Sicuro do this, go preciso the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be e-mailed esatto you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has https://tote-casino.com/it/login/ been topped up and has been used at least once on a journey, the following operations can be carried out inizio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys I have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can Rso top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Indivisible public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and scontrino offices.
• Automatic vertice-up machines at the pullman stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Augure of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, cammino the private area of the website, providing you are verso registered user.

How much credit can Volte load onto my card?

You can apice up from �5 puro per maximum of �300, con multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line top-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and culmine-ups made after h take an straordinario day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura tagliando offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.