NEWS & EVENTS

• On long-distance mister tickets purchased at Pesa cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the cedola office.

How do Volte register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private sezione) To see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as per user of the system. Preciso do this, go onesto the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be anche-mailed puro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out coraggio the sito del casinò tombola Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys I have made?

Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Certain public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren scontrino machines and tagliando offices.
• Automatic primo posto-up machines at the corriera stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Allee of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, strada the private dipartimento of the website, providing you are per registered user.

How much credit can Volte load onto my card?

You can primo posto up from �5 puro verso maximum of �300, per multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line vertice-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and top-ups made after h take an supplementare day preciso become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Misurazione biglietto offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.